20coi Privacy Policy
Your personal information is completely safe with us. Learn in detail here about what information we collect, how we use it, and how we keep it protected.
1. Introduction and Scope
20coi ("we", "us", or "platform") is a digital platform providing online entertainment and betting services in Bangladesh. This privacy policy ("policy") applies to every user ("you" or "your") who registers or visits our website 20coi.cam.
This policy describes what personal information we collect, the purposes for which we use that information, who we may share it with, and how you can maintain control over your information. By using 20coi's services, you are considered to have given your consent to this privacy policy.
This policy may change from time to time. For important changes, we will notify you by email or through a notice on the platform.
2. What Information We Collect
20coi collects information from you in various ways. The types of information collected are described in detail below:
Identity Information
- Full name and date of birth
- Email address
- National ID card or passport number (where applicable)
- Account username and password (encrypted)
Financial Information
- bKash, Nagad, Rocket, or Upay number
- Bank account details (for deposits/withdrawals)
- Transaction history and amounts
- Deposit and withdrawal dates and methods
Technical Information
- IP address and device type
- Browser and operating system information
- Cookie and session data
- Site access time and duration
Gaming Activity
- Play history and preferred game categories
- Betting amounts and duration
- Win/loss records
- Bonus and promotion usage information
3. Purpose of Information Use
20coi uses your information only for specific and legitimate purposes. We never use your information unnecessarily or in unauthorised ways.
Account Management
Information is used to create, verify, and manage your account. This includes login verification, password reset, and ensuring account security.
Financial Transaction Processing
Financial information is used to complete deposit and withdrawal processes. Secure transactions are ensured through bKash, Nagad, Rocket, Upay, or bank transfer.
Fraud Prevention and Security
Information is analysed to prevent unauthorised access, fraudulent activity, and money laundering. This is essential for the protection of all honest users.
Customer Support
Our 24/7 live chat support team uses your account information to resolve your issues and answer your questions. This ensures fast and effective assistance.
Service Improvement
Anonymous statistics and usage patterns are analysed to improve the gaming experience, add new features, and increase platform performance.
Notifications and Promotions
With your consent, you will be informed by email about bonus offers, tournaments, and new games. You can stop this communication at any time.
4. Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the 20coi website. Cookies are small data files stored in your browser that help us improve our services.
Essential Cookies
Required for the basic functionality of the site. Their main purpose is to keep login sessions active and ensure security. These cookies cannot be disabled.
Analytics Cookies
Used to understand how users interact with the site. This information is anonymous and helps improve the site experience.
Preference Cookies
Used to remember your language preference, game preferences, and other settings. These cookies personalise your experience.
You can control or delete cookies from your browser settings. However, disabling some cookies may cause certain site features to stop working.
5. Information Disclosure and Sharing
20coi does not sell or rent your personal information to third parties. However, information may be shared in the limited circumstances listed below:
Service Provider Partners
Limited information may be shared with trusted third parties for payment processing, technology infrastructure, and customer service. These partners operate under strict confidentiality agreements and may not use the information for any other purpose.
Legal Obligations
Information may be provided in response to a court order, government regulation, or a lawful request from a law enforcement agency. In such cases, we provide only the information legally required.
Fraud and Misconduct Prevention
In cases of serious fraud or illegal activity, necessary information may be shared with the relevant authorities. This is essential in the interest of protecting all users.
Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such circumstances, the new entity will also be bound to follow this same privacy policy.
6. Information Security Measures
20coi takes the highest technical and organisational measures to protect your information. Our security framework is as follows:
SSL Encryption
All data transmissions are encrypted using SSL/TLS technology.
Firewall Protection
Advanced firewalls and intrusion detection systems are active.
Two-Factor Verification
Two-factor authentication makes your account more secure.
Secure Data Storage
Information is stored in encrypted databases on secured servers.
No system on the internet is 100% secure. However, we are committed to always working to ensure the highest level of protection for your information. If you notice any suspicious activity, please contact us immediately.
7. Your Rights and Controls
20coi believes that you are the owner of your own information. We therefore guarantee you the following rights:
Right to Access Information
You may request to view your personal information held by us at any time. We will provide you with the complete information within 30 days of receiving the request.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. Our support team will assist you as quickly as possible.
Right to Delete Information
In certain circumstances, you may request the deletion of your account and related information. However, due to legal obligations, some information may need to be retained for a specified period.
Right to Object to Processing
You may object at any time to marketing communications or certain types of information processing. If you let us know by email, we will take action promptly.
Right to Data Portability
You may request to receive your information in a structured, commonly usable format. To use this option, contact our support team.
8. Data Retention Period
20coi retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:
Account Information
Retained for as long as the account is active and for a minimum of five years after the account is closed. This is due to legal and regulatory requirements.
Financial Transaction Information
Information on each transaction is retained for at least seven years from the date it is completed. This is mandatory under anti-money laundering regulations.
Support Communications
The history of conversations with customer service is retained for up to three years. This information is useful for dispute resolution and service improvement.
Analytics Data
Anonymous analytics data may be kept for up to two years. This information is not personally identifiable and is used solely for service improvement.
9. Protection of Minors
20coi is for those aged 21 and above only. We do not knowingly collect any information from minors.
Our platform is not for minors (those under 21 years of age). Age is verified at the time of registration and we do not knowingly collect information from any person under the age of 21. If a parent or legal guardian notices that their child has registered on our platform, please contact us immediately. We will promptly close that account and delete the associated information.
10. Policy Changes and Updates
20coi may update this privacy policy from time to time. This policy may be revised due to changes in services, legal obligations, or security improvements.
For important changes, we will notify you by email at least 30 days in advance and a clear notice will be posted on the platform. Continued use of the service after a change is considered your acceptance of the new policy. We therefore recommend that you review this page regularly.
The date of each version will be noted at the top of the page under "Last updated". Previous versions are available on request.
11. Contact Us
If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us. Our data protection team will review your request appropriately and will endeavour to respond promptly.
Privacy Contact
Contact our data protection team directly:
Or get immediate assistance through our 24/7 live chat
To learn more about us, visit our About Us page or find answers to common questions in the FAQ section.